Frequently Asked Questions (FAQ)

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  How do I get a tracking number for my delivery?

Go to “LOGIN” at the top of the web page to log in with your Username and Password. Then Go to “Order Status” at the top of the web page to quickly reference a particular order. You will find the ship date, carrier and tracking # no matter if you placed the order on the web or via phone, mail or email.

Please note that not all carriers are providing tracking numbers. If you cannot find the tracking number, either your order has not shipped or you will need to contact our Customer Service team. orders-uk@hach.com

  How do I see my past/current order history, invoices and order tracking?

Go to "LOGIN" at the top of the wep page to log in with your Username and Password. Select “Your Account” to see “My Orders/Quotes”. You can view all orders placed on this account or you can download as an Excel spreadsheet.

  How many tests are in my reagents package?

In the Search field at the top of the page, type in the name of the reagent or the product number, if known. Select the appropriate reagent. Product names most often include the number of tests. To confirm, choose the appropriate reagent from the search results. When on the page, select the “Details” tab to see “Number of tests:” in the Specifications section. (Note: Product number may be referred to as article number, part number, product number, item number or SKU.)