The Hach® Service Promise means you have a committed partner who understands your needs and cares about delivering timely, high-quality service you can trust. Our Technical Support, Field and Bench Service teams bring unique expertise and work together to help you maintain operational stability, reduce compliance risk, maximise instrument uptime and ensure data integrity.
Your commitment to the accuracy of your instruments cannot be left to chance. Keep your high-quality Hach instruments maintained by the experts to ensure accuracy and peace of mind, knowing you can depend on them and be confident in your results.
Relying on authorized Hach Service experts to problem-solve and find solutions quickly is crucial to your team’s success. Connecting with you to maintain and repair the instruments you depend on is Hach’s top priority.
Regular maintenance visits and validating documentation provide the support you need to show you are safeguarding your instrumentation’s accuracy and meeting compliance requirements.
At your location
The Premium Plus Service Program provides full coverage for instruments up to eight years old. This is the ideal option if you value on-site service and are looking for an all-inclusive plan with a fixed annual cost.
Hach’s Premium Plus Service Program provides you with dual-coverage by including both regular preventive field maintenance visits at factory-recommended intervals, as well as priority response time in the event of unexpected breakdowns, at your preferred location: at your site or in our Central Service Center*, at no extra costs.
Plus, the Premium Plus Service Program takes convenience to the next level by including all wear and spare parts that are needed during the Hach Service maintenances and repairs.
*PLEASE NOTE: All benchtop and portable laboratory instruments can only be repaired at our European Service Center. As a result, all onsite repair and onsite response times are excluded for these models. Contact us for more information.
At Hach Service Center
The Central Plus Service Program is an all-inclusive plan with services performed at the Hach Service Center. This plan is ideal for laboratory and portable instruments and online sensors that are easy to ship. It is a great option if you are looking for the most economical full-coverage plan or if you need service for a small number of instruments.
The Hach Central Plus Service Program provides you with preventive maintenance in our Central Service Center, as well as priority repairs in our Central Service Center in the event of unexpected breakdown.
Plus, expenses for shipping, labor and parts are covered automatically.
At your location
With Field Plus Service, you receive ongoing preventative maintenance only at factory-recommended intervals for qualified Hach Service Technicians PLUS, all necessary wear parts that are needed during the Hach Service visit. This is a lower-cost option with on-site service and do not need repair coverage.
At Hach Service Center
The Central Maintenance Program provides you with preventative maintenance only in our Central Service Center. It is the most economical option if you value maintenance service with annual certification and do not need the repair coverage or onsite convenience offered with other service plans. Shipping expenses, labor and wear parts are included.
At Hach we understand your facilities’ problems are unique and we have developed service plans that can help give you peace of mind about maintaining and supporting your Hach product. Whether it is lack of resources, compliance concerns, or the need for predictable budgeting, we have plans to fit your unique needs.
The WarrantyPlus Service Program is available for new online and lab instrumentation at the time of purchase to provide you with additional coverage to supplement the instrument’s factory warranty. This all-inclusive annual plan assures you get off to a good start with data you can trust and confidence in your ability to keep the system running between service visits.
Service Plan Highlights
