Registration/Account Questions
Hach® strives to prioritize our customers in everything we do. As a registered customer, you'll be able to enjoy the following benefits:
Go to the Hach website and select "Sign In" in the top bar. From there, please click on the orange button named "Create an Account" and follow the instructions. Once you are registered, you can view and track orders, adjust recurring orders, save your favorite items and convert quotes to online orders. For additional support, contact sales-uk@hach.com.
Login with your account information, go to "MyAccount/Profile" and click on "Change Password".
For password reset, go to "Sign In" and then select "Forgot my password." Enter your username for a link to be emailed to you. If you cannot remember your username, please contact sales-uk@hach.com or 0161 872 1487 Option 1.
Click on "Manage My Communication Preferences" at the bottom of the page to unsubscribe/update settings or sign up for marketing material.
Orders can be placed by one of three methods.
Credit card orders by phone 0161 872 1487 and webshop
Purchase orders by email to orders-uk@hach.com or webshop uk.hach.com only
Email address for orders is orders-uk@hach.com
In order for Hach to process the order as quickly as possible, please provide the following information:
The web reference number can be found in the “Information About Your Order” section of your Order Confirmation. This number starts with an “O” and has 6 numbers. It can also be found in the “My Activity/My Account/Orders” section of your account after logging in.
Login with your account information, go to "My Activity" and click "Orders". You can also download this as a CSV file.
Once the order is placed and dispatched, a shipment notification will be emailed to the customer who placed the order.
If you do not receive a shipment notification email, please contact our customer service team at orders-uk@hach.com
Pick & Ship is a recurring order program for supplies you need on a regular basis, like reagents and maintenance kits. There are no commitments or fees. To get started, select the supplies you need on a recurring basis and add those products to your cart. Select “Shipment Frequency” and choose your desired timing for recurring shipments. Proceed to “Checkout” to complete your Pick & Ship order. The supplies you selected will be shipped to you at your desired frequency.
You are in control of your Pick & Ship account. Add or remove products, skip an upcoming shipment, modify the frequency and/or cancel your order under your “My Account.” Select “Recurring Orders” and view or make changes to your upcoming Pick & Ship orders. You will receive an eMail confirmation before each shipment with a deadline to make modifications to your upcoming order.
You are billed with each shipment. Hach does not manage purchase order dates and amounts. Please be sure your PO can accommodate upcoming recurring orders or change as needed. The price of an item may change from delivery to delivery. Product pricing is reflective of the current price at the time of order processing. The price of each item will be displayed in your order review eMail before each shipment.
The initial Pick & Ship order cannot have a delayed start date. The first order will ship with current lead times after it is placed on the website.
Please reach out to techsupport-uk@hach.com
Please click on Safety Data Sheets in the footer, enter the part number and download the PDF. If the item is not available, please email techsupport-uk@hach.com.
Please click on Certificate of Analysis in the footer and enter the Hach product number and the specific lot number of the product requiring a CoA. You can then download the CoA as a PDF file. If you are still unable to obtain the CoA you need, please email techsupport-uk@hach.com with your request.
To receive a copy of your invoice, please email sales-uk@hach.com.
Go to the Global Distributors page and please select the region of interest.
Contact us and we’d be happy to help you.
In the Search field at the top of the page, type in the name of the reagent or the product number, if known. Select the appropriate reagent. Product names most often include the number of tests. To confirm, choose the appropriate reagent from the search results. When on the page, select the “Details” tab to see “Number of tests:” in the Specifications section. (Note: Product number may be referred to as article number, part number, product number, item number or SKU.)
Go to Training Center under Support in the top bar and and click Training Overview.
The Veralto Operating Company Privacy Policy was created to cover all of the Veralto Companies listed in our affiliates controller
list referenced throughout the policy. The Examples of Data Collected are just that, examples. The data collected can be different for each Veralto Operating Company. We follow strict data minimization practices and will never collect data that is not relevant to the business that we are conducting with a data subject. Because of the diversification of the Veralto businesses, each business may collect different data based on the needs of the business and are covered in all the Veralto Operating Company Privacy Policies. Hach only collects data needed to conduct business with our customers and we do not gather any additional information than needed.