Product Number: S-BASIC-RTC
Process Monitoring Partnerships with Hach help you get the most out of your RTC solution. For starters, all partnership offerings include the benefits of the Instrument Monitoring Partnership, with Hach Technical Support technicians keeping a watchful eye on the health of your RTC instrumentation*. With this guidance, you can rest assured that the data your RTC system relies on is accurate. Then, on a regular basis, Hach technicians also remotely observe and evaluate your process data, acting as an extension to your team.
The Basic Process Monitoring Partnership includes:
• Remote process monitoring
• Active feedback on warnings and errors
• Quick support on sensors for tech defects or issues with remote troubleshooting from dedicated Hach Technical Support experts
• Dedicated access to ongoing Hach Technical Support for RTC solutions
• Preventive maintenance reminders
• Delivery of a monthly (12x year) summary report on instrument performance identifying relevant problems that have been – or are being – tracked and addressed
• Basic back up of the system and safe data storage
Not Included:
• On-site factory-recommended maintenance visits for the RTC module
• Priority on-site response time in the event of breakdown
• Limited instrument cleaning and visual examination for contamination and corrosion
• Software updates with new features (if required)
• Full back up of the system and safe storage
• Review and recommendations on likely adjustments of the RTC settings
• Maintenance on instruments connected to the RTC system**
• Wear and spare parts (charged upon consumption).
Hach Service Benefits:
• Ensure your data is accurate with included remote monitoring of the health of your RTC instrumentation
• Maximize the value of your RTC system with optimal settings enabled specifically for your application
• Achieve peace of mind with remote data analysis and fast support from Hach’s experts
• Receive guidance and reporting on recommended setting changes to improve plant efficiency and savings, or for improved security on compliance limits
• Increase confidence by putting maintenance and repairs in expert hands
• Receive remote diagnosis for 12 months
* Internet access and a connection to a SC1000 controller is mandatory for full-service delivery and benefits
**Service contracts on instruments connected to the RTC are mandatory but are not included with Process Monitoring Partnerships
