Check this page for a full list of software releases, upgrades and technical specifications for Claros, the Water Intelligence System from Hach.
The Collect product and related functionality are no longer available and have been removed from Claros. This includes the Collect web application and access to Collect graphs and spreadsheets within Mobile Sensor Management (MSM). The Collect mobile app for IOS and Android have also been retired and are no longer available for download or update from the App stores. Mobile users are no longer able to login using the Collect mobile app.
Use the MSM Graphing widget available on MSM dashboards to plot measurement data and use the Historical Data Download page available on the Device Details page to download data for analysis using your favorite spreadsheet software.
MSM users can now create MSM graphs covering 7-day and 31-day time periods by selecting the 7-day or 31-day date range and a 15-minute data set. These new options are available on the Configure Graph widget screen.
Users can also zoom in on a specific area on a graph by mousing down and dragging the cursor over the desired area of a graph. Data tags containing detailed measurement information will only be displayed when the user zooms into a time period less than three days in length.
The FP360 sc sensor is now integrated with MSM.
The integration of the FP360 sc with MSM will provide immediate access to FP360 sc sensor data and allow for the remote maintenance of the sensor.
Capabilities include:
MSM Graphing Solution
Several defects were fixed, and improvements were made to usability and performance.
Note: The new MSM (Mobile Sensor Management) Graphing solution will replace the previous version in early 2023. We recommend you begin using the new graphing solution and define any graphs you may have already configured. Your previous graph configurations are not backward compatible and will not be available once the graphing feature becomes obsolete.
In addition, the enhanced Historical Data Download solution will replace Spreadsheets in early 2023. We recommend you begin using the Historical Data Download tool to download your data and use your favorite spreadsheet application for analysis and manipulation. The Historical Data Download tool can be accessed by:
Clicking the Devices link from the left side of your MSM web application
A list of devices will be displayed, click on the one you are interested in obtaining data from
From there you will see the Historical Data link which when selected will give you several data filtering options
When you have made your selections, click Download
Starting in early 2023, Hach will not support our current Claros Collect solution. In its stead, our sister Danaher company, Aquatic Informatics, will be launching “Rio” – our exciting, next-generation solution for field data collection.
f you are interested in migrating your Claros Collect data and services over to the new Rio platform, please reach out to the Aquatic Informatics support team at rio_support@aquaticinformatics.com to discuss how we work together to achieve a smooth transition for you. Note: If you have not been added to the Aquatics Informatics support portal, you will get a message to contact us to be added. The contact number is 1-877-546-5699. Select Option 1 then Option 6.
The Nitratax60 sc sensor (only available in Germany) is integrated with MSM
The integration of the Nitratax60 sc with MSM will provide immediate access to Nitratax60 sc sensor data and allow for the remote maintenance of the sensor.
Capabilities include:
Auto-Provisioning/De-provisioning
Graphing of measurements
Error and Warning messages
Access to onboard sensor menu
Historical data export
Firmware updates
Email and in-app notifications
Enhanced Data Download: User Defined Time Periods and Data Intervals
You can now download historical sensor and controller data for any 12-month period in a single request. Support for additional data sets has been added for not only thirty-second data, but 1-minute, 5-minute, and 15-minute data intervals.
Data downloads will also occur in the background, so no more waiting for data to become available for large requests. You will be able to work in MSM while the download request executes.
From the Device Details page simply select the date range and data set you would like to download, then you will be notified on the Notification Panel when the data is available for download.
Notification History Page with Filtering
You can now use the new Notification History page to filter your notifications by date and type which will allow you to easily review the notifications you are most interested in.
To access historical notifications, select Notification History on the MSM side menu and use the filter controls to focus on a specific data range and notification type.
Enhanced Historical Measurement Graphing
Enhanced historical measurement graphs can now be added to your dashboards so that you can review historical trends for critical measurement data. The new graphs allow you display historical data for up to four measurements for any device. Users can configure graphs to show the desired date range and specify the appropriate level of data to display. You can create graphs from one hour to 24 hours in length and choose to graph 30-second, 1-minute, 5-minute and 15-minute data sets.
You can add a new graph by adding the Historical Graph widget to a dashboard. As part of the configuration process, you may select up to four measurements. The date range and data set to include on the graph can also be specified. Once the default configuration is defined, you may scroll or jump to the desired date range, as well as manipulate which data is shown and the type of graph that best fits your needs.
Prognosys support for "UVAS plus" sc
Predictive diagnostics (Prognosys) support for the "UVAS Plus" sensors on Claros MSM and the Claros controllers (SC4500, ClarosConnector, SC4200, SC1500). Prognosys messages generated by the UVAS Plus sensor will be displayed in the MSM User Interface (Device List and Device Details)
Manage Dashboard names and position
Users can rename their dashboards by right-clicking on the dashboard name and modifying the dashboard title. Dashboards can be reordered by clicking on the dashboard reordering tool located at the upper right of the dashboard and changing the order of the defined dashboards.
Bug fixes and stability improvements
Device List Performance Improvements
The Device List page has been improved to display devices more efficiently and performance enhancements have been made to speed up the display of your devices. Users will now be able to quickly page through the list of devices as well as select the number of devices to display.
Users can display devices in sets of 10, 25, 50 or 75 by using the pagination control located at the top of the Device List page to allow for quick scrolling through the complete list of devices.
SC4200c Service Diagnostic: Verify system firewall settings
Through the embedded web server on the SC4200c and SC4200c Claros Connector controller series, the user now can verify whether all required ports on the firewall are open.
After connecting to the SC4200c or SC4200c Claros Connector controller, through the embedded web server using the IP, navigate to the Firewall settings page to review the current settings.
Claros Process Management - What's New
New parameters have been added to the Claros library. Click here for more information
Bug fixes and stability improvements
Limit Notifications now available
We’re excited to announce that Mobile Sensor Management (MSM) has been updated with a new limit notifications feature. This feature allows customers to define critical alarm and warning thresholds for Claros enabled devices. Users have the option of receiving notifications via email or viewing notifications within the Claros application on the Notification Panel and Device pages.
Include customer account name in User Locked email notifications to customer admin
Customer Administrators shall now receive email notifications containing the associated customer account name to quickly determine which customer account is reporting the issue. This is especially important for administrators who receive emails from multiple customer accounts so they can quickly perform the necessary corrective action without logging into multiple accounts.
Customer Administrators will receive emails when a user from an account they are administering is locked out of their account.
Notification Panel shall automatically refresh to display new notifications as they occur
Users monitoring critical measurements can view the latest notifications on the Notification panel without performing a manual browser refresh.
Any user with Notifications enabled simply sees the latest notifications in the Notification panel when they occur.
Add High and Low Warning Level Limits to Limits Notifications
Users monitoring critical measurements and conditions are now able to define and receive warning level notifications in advance of alarm level notifications. This enhancement allows users to be notified before conditions reach a dangerous level and take the appropriate corrective action.
Users can set up warning level measurement thresholds on the Limits settings page for any reported measurement. Once the user sets the warning thresholds, they will receive warning and alarm level notifications when measurements exceed the defined thresholds.
Display active limit notifications on Device List and Device Details Pages
Users can now see which measurements are exceeding the defined limit notification thresholds on both the Device Details and Device List pages. This provides users an immediate view to critical situations requiring attention.
Users subscribed to receive Limit Notifications will now see when any limit threshold is exceeded on both the Device List and Device Details page. Measurements exceeding Alarm thresholds shall be flagged with a red bar while measurements exceeding Warning thresholds will be flagged with an amber bar. A Limit Notification bar will be displayed any time a measurement exceeds a set threshold giving users an immediate indication of a critical condition.
Limit Notification Panel shall display measurement value details
Users who are monitoring critical measurement thresholds can now view the actual measurement values that triggered the notification directly on the Notifications panel. A quick link to the Device Details page is also provided for quick and easy to all the detailed measurement data reported by the device.
Users subscribed to receive Limit Notifications are now able to view the measurement value that satisfied the Limit Notification criteria in each Limit Notification on the Notification Panel.
Users can also quickly navigate to the Device Details page by clicking on the Details link to view the current measurements reported by the device to further investigate the current situation.
MSM Maintenance workflows for CL17 ULR analyzer
ULR CL17 devices now support Maintenance Workflows, to help ensure that the analyzer remains in peak condition. Workflows are available for replacing the tubing and the reagents, cleaning, zero calibration, and standard calibration.
Users who want to execute one of the supported maintenance task can trigger a Maintenance Workflow. The Workflow will guide the user through the various steps, providing instructions so that the steps are executed correctly as well as in the correct order.
What's New Announcements
Users can now easily read about the new features released in the current version of Claros allowing you to quickly take advantage of the new functionality.
Users can quickly view the latest announcements by clicking on the Announcement’s "bullhorn" icon located on the application title bar. The Announcements page will show a list of announcements that can be expanded with information concerning the latest release or other important information.
Rename SC4500 Controllers
Users are now able to rename their SC4500 controllers as they can with other controllers.
Simply use the Device Menu now provided on the Device Details page for any SC4500. The Device Menu provides access to the rename menu on the SC4500. Once the name of the SC4500 is changed the new name shall be displayed on the Device List and Device Details pages.
Users shall not be logged out when selecting profile dropdown
Users will not be automatically logged out of Claros when selecting the user dropdown on the Claros landing page providing consistent functionality regardless of whether the user is on the landing page or within an application.
User can open their user profile menu while in any application or on the Claros Landing Page.
Bug fixes and stability improvements
Linkage to localized Terms of Service and Privacy Policies
Users may now view Hach's Terms and Conditions along with our Data Privacy Policies in your browser's selected language.
You can access our Terms and Conditions and Data Privacy policies by selecting the Terms of Service or Privacy Polices link located at the bottom of the Login page or at the bottom of the Claros Landing Page.
Users are also presented with links to our policies from the Terms and Conditions acknowledgement popup the first time they login to Claros.
New parameters have been added to the Claros library. Click here for more information.
Bug fixes and stability improvements
Configuring PROFINET or EtherNet/IP via MSM for the SC4500
Users with a PROFINET or EtherNet/IP configuration of the SC4500 controller now have the flexibility to configure the settings for these modules through the MSM remote UI.
PROFINET and EtherNet/IP modules will show up in the MSM UI under the SC4500 Controller Details section like other modules (e.g., PROFIBUS) as soon as these are installed in the SC4500 controller. From here the user can navigate to the menu of these modules for configuration purposes.
Bug fixes and stability improvements
Bug fixes and stability improvements
Users now have access to the Claros Status Page to check current system status and receive updates on possible system outages or feature limitations. The Claros Status Page can be accessed by selecting the Claros Status link located at the bottom of the Claros Login screen or the bottom of the Claros Landing screen.
If you have already logged into an application, simply select your username located in the upper right of the Claros header bar and select the Claros Status menu item. Users shall continue to be logged out when selecting their username from the Claros header bar when on the Claros Landing screen.
If you wish to check on system availability without logging into Claros go to https://status.claros.hach.com/
Bug fixes and stability improvements
Device Management has been renamed to Mobile Sensor Management to provide a more consistent naming convention on the Claros landing page and the application. To launch Device Management simply select the Mobile Sensor Management application.
New parameters have been added to the Claros library:
Design elements within the Claros platform have been updated to utilise the Claros logo. This new look provides users with a cleaner, more cohesive experience.
New Module Released: RTC-C/DC
New parameters have been added to the Claros library:
Bug fixes and stability improvements
New sensors added:
Bug fixes and stability improvements
Beta testing opportunities for both Data and Process Management customers. If interested, please contact clarosfeedback@hach.com
New parameters added to the Claros library
We are seeking customers to beta test our new visualisation tools (e.g. gauge widget, waterfall graph and multi-axis graph). To learn more, click here.
Estimated release date: May 12th, 2020
Bug fixes and stability improvements
Bug fixes and stability improvements
New sensors added:
RTC Platform changes:
Estimated release date: February 11, 2020
RTC Platform changes:
Improved RTC SCADA
RTC to Claros integration
For P, N/DN, N, SRT, ST, SD- RTC
iOS Version 2.4.3
Android Version 2.4.4
Estimated release date: July 23, 2019
iOS Version 2.4.3
Android Version 2.4.4
Various bug fixes
Diagnostic features, allowing to diagnose the Internet connectivity of the SC4200c controller series
Bug fixes including some data display issues
New location/site configuration tool for Drinking Water Distribution Systems that enables users to copy and paste location/site names and addresses from a spreadsheet
Bug fixes including some data display issues
* North America only:
WIMS 7.7.4 released. See Q10018 Release Notes.
WIMS Claros Collect Interface v.1.0.4 released - Q14412 Release Notes.
WIMS Claros Instrument Management v1.0.0 released. See Q14552 Release Notes. The Hach WIMS Direct Server-Side Interface to Hach Claros Instrument Management allows you to import summarized data (e.g. average, min, max, etc.) from your Claros-connected sensor's raw data into your Hach WIMS Database
New CLAROS Process Management modules for Oxidation Ditches with Simultaneous Nitrification Denitrification (RTC-SND)
Canales de oxidación con nitrificación y desnitrificación simultáneas (RTC-SND)
Denitrification (RTC-DN)
Dissolved Air Flotation (RTC-DAF)
Nutrient Dosing (RTC-C/N/P)
New feature on RTC-ST:
Adjustment of specific dosing rate depending on feed TSS concentration
SIEMENS IPC Hardware as alternative to BECKHOFF IP Hardware available
Estimated release date: April 30th, 2019
iOS Version 2.4.2
Addition of DR300 parameters
Updated translation strings
Bug fixes
Android Version 2.4.3
Addition of DR300 parameters
Updated translation strings
Bug fixes
New supported languages: Romanian, Bulgarian, Slovenian, and Hungarian
Added PHOSPHAX sc LR analyzer
Added TSS sc sensor
Added WiFi connectivity for SC4200c controller series
Added SIM cards to every cellular version of SC4200c and SC1500 modems – customers can now purchase annual data plans from Hach (MSM_DATAPLAN) if they wish to use this card
Improved 4-20 mA Input card (Channel name is made available in the UI) for sc1500 controller series
Various bug fixes
New ability to add text variables. Users are not limited to a pre-determined list.
New ability to relocate data from the 4-20mA input card data from Instrument Management to Data Management.
iOS Version 2.4.0
New ability to transfer measurements from a DR300 colorimeter to Claros Collect for iOS
New ability to view a list of DR300 devices that are connected or previously were connected to Collect.
Bug fixes
New ability to add text variables. Users are not limited to a pre-determined list.
New supported languages Romanian, Bulgarian, Slovenian, and Hungarian
Android Version 2.4.0
Performance improvement when loading bench sheets, for customers with a large number of process/locations
New ability to transfer measurements from a DR300 colorimeter to Claros Collect for Android.
New ability to view a list of DR300 devices that are connected or previously were connected to Collect.
Bug fixes New ability to add text variables. Users are not limited to a pre-determined list.
New supported languages Romanian, Bulgarian, Slovenian, and Hungarian
New supported languages: Portuguese
Added 2-channel versions of the AMTAX sc and PHOSPHAX sc analyzers
Streamlined email notifications
Enhanced firmware update procedure
Resolved issues related to MODBUS TCP in combination with cellular internet communication
Resolved issues related to Workflows
3G/4G data plans now available for MSM customers
Improved plant set up design and added functionality for easy parameter search
Added User defined text selection in the Custom Observations menu. Allows a user to define the name and list of values to be selected that can then be added as a Location Parameter. See HSO article for a how to.
Added ability for users to hide standard bench sheets and have a streamlined view for data entry
Added ability to download data to Excel from the spreadsheet view
iOS Version 2.3.0
Ability to display and select custom non-numeric parameters
Ability to hide standard bench sheets and have a streamlined view for data entry
Bug fixes including data download issues
New supported language Portuguese
Android Version 2.3.0
Ability to display and select custom non-numeric parameters
Ability to hide standard bench sheets and have a streamlined view for data entry
Bug fixes including data download issues
New Privacy Notice to comply with General Data Protections Regulation in Europe
Added feature to increase efficiency of maintenance work by batching workflows
Added MODBUS/TCP digital communication protocol for SC1500 controllers,
Added capability to receive and process analog mA input signals to SC1500 controller
Improved the verification workflows for A/N-ISE sc, AMTAX sc and PHOSPHAX sc (sensor menus are no longer blocked while waiting for lab results)
Decreased the time it takes to load the measurement values of all sensors in the system
Bug fixes and improved translated content
iOS Version 2.2.1
Fixed rare issue where the app could freeze
Android Version 2.1.1
Small layout fixes
New landing page will allow the user to access application specific content.
New user interface and navigation elements.
Added ability to integrate Instrument Management and Data Management products in one easy to navigate application.
Added application performance improvements.
Added supported languages.
Added ability to view and trend measurement values from Claros-enabled sensors (MSM data) in spreadsheets and graphs.
Added ability to complete or cancel ongoing Maintenance Workflows by any user with administrator privileges.
Added sludge profile graphing for Sonatax sc sensor.
Added ability to freely configure timers for specific maintenance tasks.
Added ability for SC4200c controller to share internet access through one single modem.
Added ability for administrators to remove user.
Added supported languages: Swedish.
Improved overall communication robustness
Improved Maintenance Notification handling (notification will disappear once the maintenance has been done, independent from whether through the Workflow or the Sensor Menu).
Improved Calibration/verification workflows (Workflow can’t start without a DR3900 or DR6000 provisioned in the tenant).
Improved display of Sonatax sc limits during configuration (showing an appropriate amount of digits after the decimal point)
Fixed issue related to not displaying Phosphate HR measurement value
Fixed issue related to MSM grab samples workflows for the Amtax sc and Phosphax sc analysers (all available parameters (NH4, NH4-N, PO4, PO4-P, P2O5) are supported)
Fixed performance issues related to Danish language setting
New navigation allows the user to access content specific to their daily scope of work.
Added ability to up load measurement values in Excel format.
Added ability to access Help articles.
Added ability to convert units of measure.
Measurement values from Claros enabled sensors (MSM data) can now be viewed in spreadsheets and graphs.
Improved functionality during plant set up.
Units list only shows logical selections for the Parameter when setting up parameters (Water Temperature only shows °C, °F in the unit’s selection list).
Plant setup now only shows current plant making navigation easier.
Added supported languages: Danish, Dutch, French, German, Italian, Polish, Spanish, and Swedish.
iOS Version 2.1.0
New functionality to be able to calculate Daily Flow from entering a Totalized Flow.
New functionality to be able to calculate chemical used from one day to another.
New functionality to be able to see data entered by other users or different devices.
iOS Version 2.2.0
Added gesture, pull to refresh data.
New icons added.
New plant sort option.
Added functionality for multilingual support.
Improved multi-user support.
Improved sort order for Bench sheets.
Bug fixes including synch issues and lay out.
Android Version 2.1.2
New functionality to be able to calculate Daily Flow from entering a Totalized Flow.
New functionality to be able to calculate chemical used from one day to another.
New functionality to be able to see data entered by other users or different devices.
Bug fixes BlackBerry for Android crash
Android Version 2.2.0
Added gesture, pull to refresh data.
New icons added.
New plant sort option.
Added functionality for multilingual support.
Improved multi-user support.
Improved sort order for Bench sheets.
Bug fixes including synch issues and layout.