Hach Service

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Hach Service

A Service Partner for Every Aspect of Your Instrumentation Journey

The Hach® Service Promise means you have a committed partner who understands your needs and cares about delivering timely, high-quality service you can trust. Our Technical Support, Field and Bench Service teams bring unique expertise and work together to help you maintain operational stability, reduce compliance risk, maximise instrument uptime and ensure data integrity.

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Protect Your Investment and Peace of Mind

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Confidence in Your Results

Your commitment to the accuracy of your instruments cannot be left to chance. Keep your high-quality Hach ® instruments maintained by the experts to ensure accuracy and peace of mind, knowing you can depend on them and be confident in your results.

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Partnership You Can Trust

Relying on authorised Hach Service experts to problem-solve and find solutions quickly is crucial to your team’s success. Connecting with you to maintain and repair the instruments you depend on is Hach’s top priority.

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Supporting Your Compliance

Regular maintenance visits and validating documentation provide the support you need to show you are safeguarding your instrumentation’s accuracy and meeting compliance requirements.

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Introduction to Hach Services

Hach Service Plans


Service Partnership Overview 

Choose the location where you would like your instruments serviced, maintained and repaired:

Premium Plus Service

At your location

The Premium Plus Service Program provides full coverage for instruments up to eight years old. This is the ideal option if you value on-site service and are looking for an all-inclusive plan with a fixed annual cost.

Hach’s Premium Plus Service Program provides you with dual-coverage by including both regular preventive field maintenance visits at factory-recommended intervals, as well as priority response time in the event of unexpected breakdowns, at your preferred location: at your site or in our Central Service Center*, at no extra costs.

Plus, the Premium Plus Service Program takes convenience to the next level by including all wear and spare parts that are needed during the Hach Service maintenances and repairs.

 

Yearly Fee Covers:


  • Field maintenance work
  • Any required Field and/or Central repairs
  • Travel and/or Shipping expenses
  • All wear and spare parts required during a Hach Service work
  • On-site breakdown response time of 2 working days
  • On-bench service time of 3 working days

*PLEASE NOTE: All benchtop and portable laboratory instruments can only be repaired at our European Service Center. As a result, all onsite repair and onsite response times are excluded for these models. Contact us for more information.

Central Plus Service

At Hach Service Center

The Central Plus Service Program is an all-inclusive plan with services performed at the Hach Service Center. This plan is ideal for laboratory and portable instruments and online sensors that are easy to ship. It is a great option if you are looking for the most economical full-coverage plan or if you need service for a small number of instruments.

The Hach Central Plus Service Program provides you with preventive maintenance in our Central Service Center, as well as priority repairs in our Central Service Center in the event of unexpected breakdown.

Plus, expenses for shipping, labor and parts are covered automatically.

 

 

Yearly Fee Includes:


  • Central Service Center maintenance work
  • All Central Service Center repair work on equipment
  • Free loaner instruments during service (subject to availability)
  • Shipping expenses
  • All wear and spare parts required during Hach service
  • On-bench service time of 3 working days

 

Additional Service Partnership Options to Choose From:

Field Plus Service

At your location

With Field Plus Service, you receive ongoing preventative maintenance only at factory-recommended intervals for qualified Hach Service Technicians PLUS, all necessary wear parts that are needed during the Hach Service visit. This is a lower-cost option with on-site service and do not need repair coverage.

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Central Maintenance Service

At Hach Service Center

The Central Maintenance Program provides you with preventative maintenance only in our Central Service Center. It is the most economical option if you value maintenance service with annual certification and do not need the repair coverage or onsite convenience offered with other service plans. Shipping expenses, labor and wear parts are included.

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Worker inpection of instruments

Hach Bespoke Plans

At Hach we understand your facilities’ problems are unique and we have developed service plans that can help give you peace of mind about maintaining and supporting your Hach product. Whether it is lack of resources, compliance concerns, or the need for predictable budgeting, we have plans to fit your unique needs.


Other Services Available from Hach

  • Training
  • Qualification of measuring systems (IQ/OQ)
  • On-demand preventative maintenance
  • On-demand repairs
  • On-demand commissioning service

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WarrantyPlus Program

 

Protect Your Instrument from the Start

 

The WarrantyPlus Service Program is available for new online and lab instrumentation at the time of purchase to provide you with additional coverage to supplement the instrument’s factory warranty. This all-inclusive annual plan assures you get off to a good start with data you can trust and confidence in your ability to keep the system running between service visits.

Service Plan Highlights

  • Commissioning service with operation and maintenance training
  • On-site maintenance, calibration and certification service according to the specific instrument requirements
  • Advanced maintenance leverages tools and in-depth diagnostics exclusive to Hach ® Service
  • Full coverage for on-site or central repairs
  • Priority breakdown response time
  • Travel and shipping costs included

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