Technical customer service

Servicing is just as important for analytical instruments as it is for a car. Not only does it save money, it also ensures flawless operation and reliable measurement results.

Measurement values are more and more important in production, quality control and European legislation. They need to be available, accurate and checked at all times. That's why some measurement instruments are in use 24 hours a day, 7 days a week. If consistent operation is to be maintained, a maintenance and service schedule is essential. 

Start-up and commissioning


We can help you during the instrument start-up phase to save you time and money and you can then get started with your first measurements immediately. more...

Equipment Qualification


IQ/OQ, ISO21501-4, USP 21 Cfr Part11, GMP. Do you use your equipment in regulated areas and need equipment qualification (IQ/OQ), etc.? more...

Maintenance service, service contracts


We offer preventive services to improve the operational reliability of your instruments and extended warranty options.more...

Calibration and metrology service


Do you need a certified calibration in accordance with metrology regulations? See our Radiometer calibration services, and other laboratory instrument capabilities. more...

Repair service


If your instrument is no longer functional, our qualified technicians are on hand to help. Repair services on site or in our repair centers will help you to fix your instrument. more...

Technical support


Our technical support will provide you with technical assistance for products, services or applications. more...