Repair service

If your instrument is no longer functional, our qualified technicians are on hand to help. Repair services on- site or in our repair centers will help you to fix your instrument. We focus on performing repairs and restoring instrument availability as quickly as possible. Save even more time with the easy ordering process of our express repair service.

Maximum uptime and highest operational security through continuous remote control of all connected instruments

SC1000 controller online supports continuous 24-hour remote control:
The SC1000 controller continuously supervises the connected process sensors. The controller transmits significant events by SMS or E-mail. On site or in the field, 365 days a year so you can be sure that the system is working properly and automatically even when the site is unmanned

Always in touch with the instrument, through event messages:
Different types of messages (early warnings, status- and failure messages) help you to monitor your measuring system and to intervene if necessary. Moreover, SMS/E-mail messages can also be sent to the central HACH LANGE telemetry specialists.

Instrument-specific assignment of SMS/E-mail messages to different recipients enables information to be sent exclusively to those who need it.

Remote diagnosis by HACH LANGE specialists

Experienced personnel analyse the data and initiate the appropriate response. This will be done by remote access into the system in combination with phone support. If an on-site visit is necessary, this can be scheduled immediately and the technician will get all the essential information and parts.
This saves time and ensures maximum availability of the plant’s process sensors. ensuring reliable plant operation.

Regular availability report
The regular availability report gives you an instrument-specific history of all events and the support activities initiated by the HACH LANGE service team. This report can also support your own quality management. 

With our 3 specific service centers across Europe, Hach Lange is able to  provide you with assistance about all aspects of day-to-day operations.

If you need corrective maintenance our competent team can provide you full support.

And in an emergency, we will ensure your devices are repaired quickly by trained service technicians.
  • RMA (Return Material Authorization)
    Our repair centers work with RMAs, please before any returns complete the following form and send it to us.
  • Pick-up service:
    We propose a pick-up service in most parts of Europe.

    Service Enquiry Form